Front Office Supervisor

Travel is a journey! At Holiday Inn®, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn The Hague - Voorburg family.

What’s The Job? 

"The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Supervisor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in Holiday Inn The Hague - Voorburg!


Your tasks & responsibilities:

• Being the warm and friendly welcome that kicks off a memorable guest experience. 
• Acknowledging IHG Rewards members and returning guests, in person or on the phone.
• Taking and managing guest bookings, up-selling opportunities.
• Supervising and coaching our agents in efficient and accurate reception operations, including check in/out procedures and incoming and transferring telephone calls. 
• Stay one step ahead of guests’ needs – record and act on their preferences and handle their messages, requests, questions and concerns. 
• Stay safe at all times. Following our safety procedures and report all incidents.
• Carry out shift handovers and brief team members as required.
• Follow company brand standards.
• Understand and apply correct finance and hotel credit policy procedures. 
• Co-selecting new employees and assist in job interviews. 

What We Need From You 

• Excellent communication and social skills.  
• Fluent in Dutch and English, an additional foreign language is a pré. 
• Opera experience preferred but not a must. 
• Ability to work on your own and as part of a team.
• You are a real Team player.
• Flexibility - morning, evening or night's, weekends and holidays.
• Experience - ideally you have worked at least 2+ years in a front desk or guest service position. 
• Stress-resistant and representative. 

What We Offer

We’ll reward all your hard work with a great salary, including a uniform, superb training and including duty meals and discounted hotel accommodation worldwide within our IHG® family of 6000+ hotels.
 
What's more? Your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow. And because Holiday Inn® The Hague – Voorburg belongs to the IHG® company, you'll also benefit from all the opportunities that come from being part of a successful, global hospitality company with almost 6,000 hotels in over 120 countries around the world.
 
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Please get in touch and tell us how you could bring your individual skills to Holiday Inn® The Hague - Voorburg.